Electronic Visit Verification (EVV) is changing how home care services are delivered throughout Michigan. While the technology may sound complicated, its purpose is simple: ensuring that clients receive the care they are scheduled to receive while improving accountability and transparency.
Understanding how EVV works can help families feel confident that services are being properly documented and delivered.
Accurate Visit Tracking
EVV confirms that visits occur as scheduled and are documented accurately.
Better Care Oversight
Real-time information helps ensure consistent, reliable care.
Increased Security
EVV helps protect against fraud, waste, and abuse.
Medicaid Requirement
Michigan requires EVV for many Medicaid-funded home care services.
Peace of Mind
Families can feel confident knowing visits are verified.
We’re Here To Help
Our team is available to answer questions and guide families through the process.
What Is EVV?
Electronic Visit Verification (EVV) is a system used to verify when a caregiver arrives for a visit, provides care, and completes their scheduled services.
The system records important visit information such as:
• Date of service
• Time of arrival
• Time of departure
• Location of service
• Type of care provided
This information helps ensure services are delivered properly and documented accurately.
Why Is EVV Important?
EVV was introduced to improve accountability and transparency within home care programs.
Benefits of EVV include:
✓ Confirms services are being delivered
✓ Reduces missed visits
✓ Improves documentation accuracy
✓ Protects clients and caregivers
✓ Helps prevent fraud and billing errors
✓ Strengthens confidence in home care services
Ultimately, EVV helps ensure that clients receive the care they deserve.
How Does EVV Work in Michigan?
When a caregiver begins a visit, they use an approved EVV system to check in.
When the visit is completed, they check out.
Depending on the program, EVV may use:
Mobile Applications
Caregivers check in and out using a smartphone or tablet.
Telephony Systems
A landline or approved phone may be used to verify visits.
GPS Verification
Some systems verify visit locations using GPS technology.
Secure Electronic Records
Visit information is securely transmitted and stored for compliance purposes.
What This Means for Families
For families receiving home care services, EVV provides additional confidence that services are being delivered as expected.
Families benefit because:
✓ Visits are verified
✓ Care schedules are documented
✓ Issues can be identified quickly
✓ Service records remain accurate
✓ Accountability is improved
✓ Care quality can be monitored more effectively
EVV is designed to support families, not create additional burdens.
Do Caregivers Need To Do Anything Different?
For caregivers, EVV is generally a simple part of the daily workflow.
Caregivers may be required to:
• Check in at the start of a visit
• Check out at the end of a visit
• Verify service information
• Use approved devices or systems
Compassionate Hearts provides training and support to ensure caregivers understand how to use EVV correctly and confidently.
EVV and Your Privacy
Protecting client privacy is extremely important.
EVV systems used by approved providers are designed to comply with healthcare privacy standards and safeguard personal information.
Families should know:
✓ Information is securely stored
✓ Access is restricted to authorized individuals
✓ Records are protected under privacy regulations
✓ Data is used only for care documentation and program compliance
Your privacy and security remain a top priority.
Important To Remember
EVV is not about monitoring families or caregivers.
Its purpose is to ensure that services are delivered accurately, documented properly, and supported through reliable records.
Most importantly, EVV helps protect clients while giving families peace of mind.
What does EVV stand for?
EVV stands for Electronic Visit Verification, a system used to confirm when home care services are provided.
Why is EVV required?
Federal law requires EVV for certain Medicaid-funded personal care and home health services to improve accountability and reduce fraud.
Does EVV track conversations or record visits?
No. EVV does not record conversations. It only verifies visit information such as time, date, and location.
Is EVV required in Michigan?
Yes. Michigan requires EVV for many Medicaid-funded home care services.
Does EVV protect client privacy?
Yes. Approved EVV systems follow privacy and security standards designed to protect personal information.
Who can I contact if I have questions about EVV?
The Compassionate Hearts team can help answer questions about EVV, Medicaid requirements, and home care services.
Questions About EVV?
Compassionate Hearts Home Care Services is committed to helping families understand how EVV works and why it plays an important role in quality home care.
If you have questions about Electronic Visit Verification, Medicaid requirements, or home care services, our team is here to help.
Contact Us Today